2020-2021 Benefits Guide Work In Progress rev 10.22.2020

Medical Plan Features Doctor on Demand

Humana offers a convenient way to see a doctor if you cannot make it to an in-office visit. Doctor on Demand allows you to see a board-certified doctor

for non-emergency care in minutes from your home, office or while you are traveling in the United States, from your smart phone, tablet or computer. Doctor on Demand can help with colds, flu, fever, sinus infections, skin and eye issues, allergies, urinary tract infections, diarrhea, vomiting, sore throat, strep throat,

respiratory or sinus infections, prescriptions, order labs and screenings. There are 4 easy steps to get started: 1. Download the Doctor on Demand App: available in the App Store or Google Play 2. Enter your health insurance info: select Humana and enter your group ID and member ID

3. Enter your payment method: just $0-$49 per visit depending on your plan 4. See a doctor within minutes or schedule a time that is convenient for you

Behavioral health services are available through Doctor on Demand by appointment. For the same cost as an in- office behavioral health visit, behavioral health professionals can help with depression, stress, anxiety, trauma, and other non-emergency behavioral health concerns. The cost for the visit will be provided when you schedule an appointment. Prescriptions to Your Door

Humana offers the convenience of a pharmacy at your doorstep with their mail delivery prescription service. Utilizing this service to fill your 90-day traditional drugs or specialty drugs means fewer trips to the pharmacy, and more time for you. You can have your current prescriptions moved from your current pharmacy to Humana online at huma.na/RXApp, by calling 1-800-379-0092 (TTY: 711), or by calling the Humana Specialty Pharmacy at 1-800-486- 2668. The Humana Pharmacy app makes refilling your prescriptions a snap by helping you stay on track of your medicines. To refill a medication using the app simply: • Take a photo of your pill bottle and Humana will contact your doctor for a refill • You will be asked to review your order and track its shipping • The app will send you refill reminders which will help you relax and stay on track HumanaFirst® Nurse Advice Line

When a health concern arises, and you are not sure what to do, call the HumanaFirst Nurse Advice Line. It is available 24 hours, seven days a week by calling 1-800-622-9529 (TTY:711). A nurse will provide advice about your situation or advise that another level of care is appropriate. This is not to be used in the case of an emergency.

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