2024 HR Insider Winter Newsletter

Winter 2024

Information Technology Signage for Employee Announcement

Data Center Buildout

New Technology!

The EAA has a new data center! IT has partnered with H5 data centers to lease a server rack. IT has installed the EAA’s servers and network equipment at the H5 data center and over the next few months,

IT has installed new technology to improve our user’s experience. This includes new curved monitors, Bar- co click shares for screen sharing, new switches to im- prove data transmission, and laptops with more RAM and faster CPUs. IT will continue to issue new laptops and monitors in the first and second quarters of 2024.

Caucus Room Display To improve the virtual meeting and presentation experience in the Caucus conference room, IT has upgraded the display from a 60-inch display to an 85-inch dis- play. This room is now Zoom and Teams ready. For assistance setting up conference rooms for meetings Zoom Meetings In addition to Zoom Phone func- tionality, your Zoom license comes with Zoom Meetings. You can now schedule unlimited meetings from the Zoom web portal at zoom.us or through your Windows Zoom client. If you need assistance with this, please enter a service desk re- quest under the Audio Visual/Sche- dule a Zoom Meeting category.

IT has completed the installation of four displays located in the first and second floor hallway. These displays will be used to share impor -

we will be moving servi- ces to this location. Some of the benefits of this new environment include 24 x 7 physical security, redun- dant power sources, diesel generators, and redundant industrial ACs.

tant messaging and announcements about upcoming events. To have messaging dis- played on these displays please enter a ser- vice desk request under the Audio Visual/ Signage category. Recharge Room AV Upgrades

IT 2023 Stats

IT has completed AV improvements in the Recharge room. These im- provements include cameras, handheld mic, lapel, and ceiling mics for Zoom and Teams conferencing. Additionally, Bluetooth capability has

been added to the room to stream audio from phones and tablets. For assistance hosting your next virtual meeting in the recharge room please enter a service desk request under the Audio Visual/Meeting Setup category.

Completed Service Desk Requests 1906

46 EAGIS Bug Fixes

22 EAGIS Enhancements

14 Online Re- porting Portal Enhancements

Cyber Security Cyber threats are on the rise. This illustration shows the steps of one of the most common cyber threats - phishing. Be on the lookout for suspicious emails. Report any suspicious emails to security@edwardsa-

please enter a ser- vice desk request under the Audio Vi sua l /Mee t ing Setup category.

Phising Attack

quifer.org via email or by selecting the Phish Alert Report button in Outlook.

Attacker sends phishing

email to tar get 1

The EAA’s Phish Prone percentage has decreased from 16% to 6%. This is below the industry average of 16.9%. Phish-prone percentage refers to a metric used to assess a company’s vulnerability to a phishing attack. This improvement is the result of increased user awareness and IT training.

Hacker

4 Hacker uses victim’s credentials to access private in- formation

Hacker collects important credentials 3

IT has tools in place that capture the yearly percentage of uptime. In 2023 the average uptime of all systems was above 99%. IT strives to ensure all systems are always available. UPCOMING PROJECTS • Office 365 Backup Software • New Website

Victim clicks on Phishing link and visits fake website

2

• Monitor Upgrades • Windows 11 Upgrades

• Laptop Upgrades • Meter Matter • App Enhancements

Phishing attacks can lead to data loss and ranso- mware. These types of incidents can cost an or- ganization millions of dollars. Please think before you click!

Phishing Website

Original Website

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