2026-2027 Benefits Guide

MEDICAL PLAN FEATURES Finding a Cigna Network Provider

To get the most from your medical benefits, it is important to confirm that your doctor, hospital, or other healthcare provider participates in your Cigna Healthcare network. Cigna’s online provider directory allows you to search for participating providers by name, specialty, location, and other criteria. To search for a provider, visit Cigna.com and select “Find a Doctor.” Under “How are you Covered?” select “Employer or School.” Enter the city, state, or ZIP code where you would like to search, then search by provider name, specialty, or another search term. Answer any additional questions and verify where you live to identify the networks available in your area. You may then select the Cigna plan offered by EAA to view providers participating in that plan’s network. Search results can be further refined by distance, years in practice, specialty, languages spoken, and more. Because provider participation can change, you are encouraged to verify that their providers participate in the applicable Cigna network before receiving services. Accessing Your Cigna ID Card After logging in, select “ID Cards” to view your card as well as ID cards for your covered dependents. You can also email a copy of the ID card directly to your healthcare provider or save your digital ID card to your Apple Wallet for easy access. If you have not registered for myCigna, visit myCigna.com or download the myCigna App to create your account. Cigna One Guide® Cigna One Guide® provides personalized support to help you understand your medical plan and make informed healthcare decisions. During your enrollment period, a One Guide representative can help you understand your plan options, compare available coverage, check whether your doctors are in-network, and answer questions about provider networks and benefits. To speak with a representative during your enrollment period, call 888 806-5094. After enrollment, One Guide continues to provide personalized assistance to help you resolve healthcare issues, find in-network providers and facilities, obtain cost estimates, understand your medical bills, and get the most from your benefits while helping you save time and money. Once enrolled, you can access One Guide through myCigna.com, the myCigna App, live chat, or by phone. Health Information Line Not sure where to go for care? The Cigna Healthcare® Health Information Line can help you decide whether your needs may be best addressed by your primary care provider, urgent care, emergency room, or another care option. At no additional cost, trained nurses are available to answer your health questions and help you make an informed choice based on your needs. To connect with a health advocate, log in to the myCigna App or myCigna.com. With myCigna®, you can conveniently access your medical ID card anytime from your computer or mobile device. Your digital ID card is available through myCigna.com or the myCigna App, so you don’t have to worry about keeping track of a physical card.

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