2026 Training & Development Catalog

Schedule by Category continued

Service Desk Plus Training Information Technology Services

Date: Time:

March 25, 2026

N/A

Platform/Location:

NEOGOV

Mandatory:

No

Description: This pre-recorded presentation will discuss an overview of Service Desk Plus. Topics include: how to access Service Desk Plus, when to use Service Desk Plus, a review of Service Desk Plus Categories, and the Service Desk Plus team/roles within the agency. On this date, staff will have access to this training via NEOGOV and may view this training on an as needed basis.

Zoom Phone and Meetings Training

Date: Time:

April 29, 2026

N/A

Platform/Location:

NEOGOV

Mandatory:

No

Description: This pre-recorded presentation will discuss how to use the EAA phone via Zoom and how to setup meetings within the application. Topics include: how to access Zoom phone and meetings, how to place a call, how to setup voicemail, how to configure office hours, how to trans fer a call, and useful meeting and phone settings. On this date, staff will have access to this training via NEOGOV and may view this training on an as needed basis.

Annual Cyber-Security Training

Date: Time:

June 3, 2026

N/A

Platform/Location:

NEOGOV

Mandatory:

Yes (for all staff)

Description: A DIR-certified cyber security course as required by Texas Government Code Section 2054.5191 must be taken by local government entity employees on an annual basis. On this date, Human Resources will assign the course to staff in NEOGOV. Staff will have 14 days to complete the course. The course is 30 minutes in length and must be completed by the set deadline.

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